In a marriage class many years ago we were taught as men that when the wife comes with a problem they don’t necessarily want you to solve it. All the she is often looking for is a listening ear and an understanding heart.
That truth is applicable in marriage and it also has merit in the workplace.
One of the first and hardest things I learned through my year of coaching certification at UTD was to ask questions and not tell people what they needed to do. I have grown to believe that asking questions is an art. Not only is it an art it also takes patience.
When someone has encountered a problem or looking for a better way asking questions rather than giving answers is the best avenue to take. Even if you feel the answer is obvious, always ask questions. Here are a few reasons why.
QUESTIONS BREAK DEPENDENCY
When we solve the problems of others we are building dependency. The likelihood of them coming back for more answers instead of trying to solve problems themselves increases. When questions are posed it allows the person to think and become more confident in their own ability to find resolve with daily challenges.
Our goal should be to grow a force of problem solvers. We want people who use their brains, not puppets that are danced around on strings. Engage employees in thought-provoking conversations with questions and you’ll have a team that embraces change and welcome challenges.
QUESTIONS EMPOWERS OTHERS
A workforce empowered to make decisions is a workforce that drives a company to success. When leaders ask employees their ideas, insights and depend on them for answers to problems a sense of ownership is created. When employees have ownership they are no longer employees but shift to becoming partners.
QUESTIONS BUILD SUSTAINMENT
Which is more likely to stick: Being told what to do or realizing yourself what should be done and doing it? When a person creates his or her own solutions the odds greatly improve that the improvement will stick around. When someone jumps in to resolve a problem for someone there is a good chance the problem isn’t completely understood; without question no one understands the problem better than the one who has to live with it on s daily basis. Ask thought-provoking questions but allow the person with the problem to discover the way forward and the problem won’t be a problem.
QUESTIONS IMPROVE MORALE
Trust Thrust Teams To The Terrific!
When we ask questions a trust is being communicated. When trust is established a connection is made; there is a sense of family. Better stated, there is a feeling of belonging. When we belong, are accepted and respected then there is an inward joy. A feeling of purpose is felt that results in positiveness. Trust, joy, and purpose drives performance. Performance is what takes a winning team across the finish line.
Asking questions does indeed take longer and more patience, but the return on investment is worth it. Start adding questions to your daily work. Make a goal to ask at least five questions a day. When you are told about a problem, pause tot hint how you might ask a question instead of resolving the problem.
The more you ask, the more you learn. Embrace question and not only will your team grow, but you will as well.